Privacy policy
Last Updated: July 2026
Urban Tails – Where Happy Pets Shop! respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, and protect your information when you visit our website, make a purchase, contact us, or use our services.
Information We Collect
We may collect personal information you voluntarily provide to us, including your name, email address, phone number, billing and shipping address, payment information, order details, and any information submitted through forms on our website.
We may also automatically collect certain information about your use of our website, such as your browser type, device information, IP address, pages visited, and interactions with our website.
How We Use Your Information
We may use your information to process and fulfill orders, arrange pickup or delivery, communicate with you about purchases or services, provide customer support, improve our website and services, prevent fraudulent activity, and send marketing communications where you have provided consent.
Cookies & Website Analytics
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use our website, and support marketing and advertising activities.
You can adjust your browser settings to limit or disable cookies; however, some website features may not function properly as a result.
Sharing Your Information
We may share personal information with trusted service providers when necessary to operate our business, including our ecommerce platform, payment processors, delivery providers, website analytics providers, and marketing services.
We do not sell your personal information.
Email Marketing
If you subscribe to our mailing list, we may send you news, promotions, product updates, and other Urban Tails communications. You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Protecting Your Information
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
You may contact us to request access to or correction of personal information we hold about you, or to ask questions about how your information is handled.
Contact Us
For questions about this Privacy Policy or your personal information, please contact Urban Tails through the contact information provided on our website.