Terms of Use
Last Updated: July 2026
Welcome to the Urban Tails – Where Happy Pets Shop! website. By accessing or using this website, you agree to the following Terms of Use.
Website Use
This website is provided for personal, non-commercial use. You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to its systems, or use its content for unlawful purposes.
Products & Availability
We make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur.
Products, prices, promotions, and availability may change without notice. We reserve the right to correct errors, cancel orders, or limit quantities where reasonably necessary.
Orders & Payment
By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.
All prices are displayed in Canadian dollars unless otherwise stated. Applicable taxes, shipping, delivery, or other charges will be shown during checkout where applicable.
We reserve the right to refuse or cancel an order in cases of suspected fraud, pricing or inventory errors, or other reasonable circumstances.
Returns, Refunds & Delivery
Purchases are subject to our current Return Policy and applicable shipping, pickup, and delivery terms. Please review these policies before completing your purchase.
Pet Products
Product information provided on this website is intended for general informational purposes. Always follow product instructions and choose products appropriate for your pet’s size, age, health, and individual needs.
Information provided by Urban Tails is not a substitute for professional veterinary advice. Contact a veterinarian if you have questions or concerns regarding your pet’s health.
Intellectual Property
Unless otherwise stated, the content on this website—including text, graphics, logos, photographs, illustrations, and website content—is owned by or licensed to Urban Tails and may not be copied, reproduced, distributed, or used commercially without permission.
Third-Party Links
Our website may contain links to third-party websites or services. Urban Tails is not responsible for the content, privacy practices, availability, or policies of third-party websites.
Limitation of Liability
To the extent permitted by applicable law, Urban Tails is not responsible for indirect or consequential losses resulting from the use of this website, reliance on its content, or use of products purchased through the website.
Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under applicable Canadian law.
Changes to These Terms
We may update these Terms of Use periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms of Use, please contact Urban Tails using the contact information provided on our website.